Refund policy
REFUND & RETURN POLICY
Last Updated: 8.1.2026
At Mimitime, we want you to love your order. Because our products are food items, we are unable to accept physical returns of products once they have been shipped.
RETURNS
Due to food safety and quality-control requirements, all sales are generally final and we do not accept returns of food products.
REFUNDS AND REPLACEMENTS
If your order arrives damaged, defective, incorrect, or if you experience an issue with your order, please contact us within 14 days of delivery at hello@mimitime.com.
When contacting us, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, if applicable
Upon review, we may offer a replacement, store credit, or refund at our sole discretion.
SATISFACTION GUARANTEE
If you are not satisfied with your first purchase from Mimitime, please contact us within 14 days of delivery. We will work with you to make it right, which may include a replacement, store credit, or refund at our discretion.
To prevent abuse of this policy, we reserve the right to limit refunds or replacements and to deny requests that appear fraudulent, excessive, or made in bad faith.
LOST OR STOLEN PACKAGES
Mimitime is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your package appears lost in transit, please contact us and we will do our best to assist in resolving the issue with the carrier.
SHIPPING ISSUES
If your order arrives damaged during shipping, please contact us within 14 days of delivery and include photographs of the damage so that we can assist you.
CONTACT US
For questions regarding refunds, replacements, or shipping issues, please contact:
Mimitime, LLC
235 Pine Street, 7th Floor
San Francisco, CA 94104